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BHEL-GE GAS TURBINES |
| Business Segment |
| Power and Energy. |
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| About the Client |
BHEL-GE Gas Turbine Services, a joint venture between GE and BHEL, is a one-stop aftermarket service provider for all GE technology heavy duty gas turbines for:
Maintenance and inspection services, Repairs and refurbishment, Supply of parts,
CMUs (conversion, modification and update) and Customer information and training.
It has India, Bangladesh, Sri Lanka and Mauritius as its exclusive territory. |
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| Problem Areas |
| BGGTS since its inception has grown in business exponentially and it became increasingly difficult to overcome |
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Unable to handle enquiries optimally |
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Keep track of quotes |
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Streamlining and status of job orders |
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Status of orders placed with vendors |
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Streamlining and status of financial instruments |
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Timely payments and receipts. |
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| Vision for the desired solution |
| The proposed solution was to streamline commercial and financial process. |
| How Indus solved/addressed the problem areas |
| A software solution was developed to integrate the commercial and financial functions means integrating right from enquiry generation to shipping and account receivable for new systems and integrating repair/maintenance enquiry to job completion and supplier management for spares and accounts receivable. This system also facilitates spares requirements for the next service due with respect to individual customer. |
| Results |
| Following the successful implementation of the application the organization benefited by |
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Increased sales closures due to timely addressing of the business enquiries. |
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Substantially increased the financial receipts. |
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Reduced discrepancies in quotes thus reducing customer queries. |
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Optimized procurement planning process. |
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Increased customer satisfaction through better customer management. |
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Reducing the delay time in payment process. |
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