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MOTHER DIARY |
| Business Segment |
| Food Processing (Dairy Industry). |
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| About the Client |
Mother Dairy is a wholly owned subsidiary of NDDB is involved in marketing and distribution of milk, milk products and horticulture produce.
The Company's dairy plant handles more than 1.3 million liters of milk daily and undertakes it's marketing operations through 636 owned Milk Shops and more than 6500 retails outlets in and around Delhi. Ice-cream market under the brand name "Mother Dairy" has a 41 percent market share in Delhi. |
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| Problem Areas |
| Mother Dairy realized the need for Six Sigma certification and invited Indus Business Systems to help them in tracking the defects in packaging weights to enable Mother Dairy to convincingly go ahead for Six Sigma auditing. To achieve this currently they were |
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Not able to retain the readings of the weighed packages beyond certain limits. |
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Had insufficient readings for Six Sigma statutory reports |
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Not able to reduce flaws in weighing process |
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| Vision for the desired solution |
| Reduce defects in content packaging and help reduce Six Sigma non-conformances. |
| How Indus solved/addressed the problem areas |
| An application was developed to capture the data from the RS232 port of the weighing machines and captured each transaction, which helped in |
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Maintaining history of the captured weights |
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Prepare a statistical analysis |
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Extensive MIS reports |
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| Results |
| Mother Dairy benefited with the following after implementing solution. |
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Retention of past data with respect to weights of the packed products. |
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Could analyze the cause of change in weights detected for a batch. |
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Helped in minimizing the re-occurrence of the similar discrepancy. |
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Complemented the prevention processes. |
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Increased customer satisfaction. |
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Complemented the decision making process of plant maintenance in particular. |
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